FAQS


ORDERS

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

MOST OF OUR DESIGNS ARE CREATED IN-HOUSE, REQUIRING A BIT OF TIME TO PERFECT.
AS A RESULT, PROCESSING TIMES TYPICALLY RANGE FROM 4-10 BUSINESS DAYS, EXCLUDING WEEKENDS AND BANK HOLIDAYS. DURING HIGH-DEMAND PERIODS SUCH AS HOLIDAYS OR NEW RELEASES, THESE TIMES MAY BE EXTENDED.
FOR SPECIFIC DETAILS, PLEASE REFER TO THE ITEM DESCRIPTION, AS PROCESSING TIMES MAY VARY BY PRODUCT.

IS IT POSSIBLE TO HAVE MY ORDER PRODUCED BY A SPECIFIC DATE? 

WE WANT YOU TO FEEL LIKE HER, STYLISH AND CONFIDENT WHATEVER THE OCCASION.
WE WILL MAKE EVERY EFFORT TO ENSURE YOUR ORDER ARRIVES BY THE SPECIFIED DATE. PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM BEFORE PLACING YOUR ORDER TO EXPLORE YOUR OPTIONS FURTHER.

HOW DOES PRE ORDER WORK?

PRE ORDER ITEMS ARE CLEARLY INDICATED IN BOTH THE PRODUCT TITLE AND DESCRIPTION.
KINDLY REFER TO THE DESCRIPTION FOR ALL ESSENTIAL DETAILS. AS THESE ITEMS ARE MADE TO ORDER, PRODUCTION MAY TAKE BETWEEN 3-4 WEEKS, THOUGH THEY MAY ARRIVE SOONER.
YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.

CAN I AMEND OR CANCEL MY ORDER?

CANCELLATION AND AMENDMENT REQUESTS MUST BE MADE WITHIN 8 HOURS OF PLACING YOUR ORDER.
FOR SUCH ENQUIRIES, KINDLY CONTACT ORDERS@FYNRY.COM WITH YOUR ORDER NUMBER AND REQUEST, AND OUR CUSTOMER CARE TEAM WILL BE HAPPY TO ASSIST YOU.

SHIPPING

WHAT ARE MY SHIPPING OPTIONS?

ONCE YOUR ORDER HAS BEEN PROCESSED (PLEASE REFER TO THE PRODUCTION TIMEFRAMES ABOVE), IT WILL BE DISPATCHED VIA DHL EXPRESS AND DELIVERED WITHIN 1-5 BUSINESS DAYS, DEPENDING ON YOUR LOCATION.
FOR ADDITIONAL INFORMATION, VISIT OUR SHIPPING PAGE.

DO YOU SHIP WORLDWIDE?

YES, WE DO!
ALL ORDERS ARE SHIPPED VIA DHL EXPRESS AND TYPICALLY ARRIVE WITHIN 1-5 BUSINESS DAYS AFTER PRODUCTION IS COMPLETE.

WILL I BE RESPONSIBLE FOR CUSTOMS AND TAX CHARGES?

IMPORT DUTIES AND TAXES MAY APPLY UPON DELIVERY, DEPENDING ON YOUR LOCATION AND ITEM VALUE.
WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE DETAILS BEFORE PLACING YOUR ORDER.
PLEASE NOTE, FYNRY IS NOT RESPONSIBLE FOR ANY CUSTOMS-RELATED DELAYS.

RETURNS, EXCHANGES & STORE CREDIT

WHAT IS YOUR REFUND POLICY?

EACH FYNRY PIECE IS CRAFTED IN-HOUSE AND MADE TO ORDER WITH CARE AND PRECISION. AS A RESULT, ALL SALES ARE FINAL, AND WE ARE CURRENTLY UNABLE TO OFFER REFUNDS ONCE YOUR ORDER IS CONFIRMED. 
HOWEVER, WE ARE PLEASED TO OFFER STORE CREDIT FOR ELIGIBLE RETURNS. 
BY PLACING AN ORDER, YOU CONFIRM THAT YOU HAVE READ AND ACCEPTED OUR STORE POLICIES AND TERMS & CONDITIONS. 

 

HOW DO I EXCHANGE AN ITEM?

IF YOU CHANGE YOUR MIND, WE'RE HAPPY TO OFFER AN EXCHANGE. 
ITEMS MUST BE RETURNED IN PERFECT, UNWORN CONDITION, WITH ALL TAGS AND THE SECURITY RIBBON INTACT. RETURNS THAT DON’T MEET THESE CONDITIONS MAY BE DECLINED. PLEASE NOTE, EXCHANGES ARE LIMITED TO ONE PER ORDER. 
TO REQUEST AN EXCHANGE FOR A DIFFERENT SIZE OR STYLE, EMAIL ORDERS@FYNRY.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER, OUR CUSTOMER CARE TEAM WILL ASSIST YOU THROUGH THE PROCESS. 
***KINDLY NOTE, THIS POLICY DOES NOT APPLY TO ONE-OFF OR CUSTOM ORDERS PLACED VIA EMAIL, SOCIAL MEDIA, OR ITEMS FROM A SALE, OR 'LAST CHANCE TO BUY' COLLECTIONS, ALL OF WHICH ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

WHAT IS YOUR STORE CREDIT POLICY?

STORE CREDITS MAY BE APPLIED TO ANY FULL-PRICED ITEMS AND ARE VALID FOR A PERIOD OF 6 MONTHS FROM THE DATE OF ISSUE. THEY CAN BE USED IN FULL OR SPLIT ACROSS MULTIPLE ORDERS WITHIN THE SPECIFIED TIME FRAME.