RETURNS + EXCHANGE
DUE TO THE NATURE OF OUR HANDMADE-TO-ORDER PROCESS, ALL SALES ARE FINAL AND WE ARE CURRENTLY UNABLE TO OFFER REFUNDS ONCE YOUR ORDER HAS BEEN CONFIRMED.
WE ENCOURAGE YOU TO SHOP MINDFULLY AND INTENTIONALLY.
WE VALUE TRANSPARENCY, EACH PRODUCT LISTING INCLUDES DETAILED DESCRIPTIONS TAILORED TO THE UNIQUE DESIGN, FIT, AND FABRICATION OF THE GARMENT. PLEASE REVIEW THESE CAREFULLY BEFORE MAKING A PURCHASE.
IF YOU HAVE ANY QUESTIONS OR WOULD LIKE FURTHER DETAILS ABOUT A SPECIFIC PIECE, CONTACT US PRIOR TO PLACING YOUR ORDER.
BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE AND AGREE TO OUR STORE POLICIES AND TERMS AND CONDITIONS.
EXCHANGES
TO REQUEST AN EXCHANGE, PLEASE CONTACT US AT ORDERS@FYNRY.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER. BE SURE TO INCLUDE:
- YOUR FULL NAME, EMAIL ADDRESS, AND ORDER NUMBER
- THE ITEM NAME, SIZE, AND REASON FOR THE EXCHANGE
ONCE YOUR REQUEST IS APPROVED, OUR TEAM WILL PROVIDE THE RETURN ADDRESS. ITEMS MUST BE SHIPPED BACK WITHIN 7 DAYS OF RECEIVING THIS INFORMATION
IMPORTANT NOTES
- RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER
- WE RECOMMEND USING A TRACKED DELIVERY SERVICE — FYNRY IS NOT RESPONSIBLE FOR LOST RETURNS
RETURNED ITEMS MUST MEET THE FOLLOWING CONDITIONS:
- IN ORIGINAL PACKAGING, WITH ALL TAGS ATTACHED
- UNWORN, UNDAMAGED, AND IN PERFECT CONDITION
- FREE FROM MAKEUP STAINS, FRAGRANCE, OR ANY SIGNS OF WEAR
FYNRY RESERVES THE RIGHT TO REFUSE EXCHANGES THAT DO NOT MEET THESE STANDARDS.
PROCESSING TIME
PLEASE ALLOW UP TO 7 WORKING DAYS FOR YOUR EXCHANGE TO BE PROCESSED. IF YOUR REQUESTED SIZE OR ITEM IS UNAVAILABLE, YOU WILL RECEIVE A STORE CREDIT VALID FOR 6 MONTHS.
DEFECTIVE ITEMS
ALL FYNRY PIECES UNDERGO QUALITY AND SUSTAINABILITY CHECKS BEFORE DISPATCH. IF YOU RECEIVE AN ITEM THAT IS DEFECTIVE, PLEASE EMAIL ORDERS@FYNRY.COM WITH YOUR FULL NAME AND ORDER NUMBER, AND OUR TEAM WILL BE HAPPY TO ASSIST.